Order Tracking
Once you place your Sonus Complete order through the official checkout page, you will receive an order confirmation email with your order details and estimated delivery timeframe. If you have any questions about your order, our customer support team is available to assist you.
Sonus Complete orders are typically processed and shipped within 1-2 business days. Standard delivery within the United States takes 5-7 business days, and US orders include free shipping. International shipping charges and delivery times, if available, are shown at checkout.
How to Track Your Order
After your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can use this tracking number on the carrier's website to view the current status of your shipment.
If you did not receive a tracking number within 3 business days of placing your order, please contact customer support at contact@sonuscomplete.com.
What Shipping Information Should You Know?
Sonus Complete is shipped from the United States. Standard shipping typically takes 5-7 business days within the continental United States. Deliveries to Alaska, Hawaii, and U.S. territories may take additional time.
Shipping fees and delivery options are displayed at checkout before you complete your purchase. US customers receive free shipping; international shipping charges and availability are shown at checkout.
What Happens If Your Package Is Lost or Missing?
If your tracking number shows that your package was delivered but you have not received it, please check with neighbors, building management, or your local post office. Occasionally packages are left in secure locations or held for pickup.
If you are unable to locate your package, contact customer support within 7 days of the marked delivery date for assistance.
How Are Damaged Shipments Handled?
If your order arrives damaged, please contact customer support within 7 days of delivery. We may ask for a photo of the damaged package or product to help resolve the issue quickly.
How Can You Contact Customer Support?
For order tracking, shipping questions, or delivery issues, please contact Sonus Complete customer support:
Email: contact@sonuscomplete.com
Customer support is typically available Monday through Friday, 9 AM to 5 PM EST. We aim to respond to all inquiries within 24 business hours.
When contacting support, please include your order number, full name, and the email address used at checkout to help us locate your order quickly.
How Do Returns and Refunds Work?
If you are not satisfied with your Sonus Complete order, you may be eligible for a refund under the 60-day money-back guarantee. Please visit our Refund Policy page for complete return instructions.